Shipping policy

SHIPPING POLICY

MADE-TO-ORDER PROCESSING

New-Soul® apparel is made to order. Please allow 3-5 business days for your order to be prepared and processed before it ships. 

SHIPPING

Shipping times begin after your order has been processed. Delivery times may vary based on destination, carrier delays, holidays, weather, and other circumstances outside of our control.

SHIPPING RATES

Standard Shipping is $7.00. Expedited Shipping is available for $15.00. Free Standard Shipping is available on orders of $70 or more.  Estimated delivery dates are displayed at checkout.

TRACKING YOUR ORDER

Once your order ships, tracking information will be sent to the email address provided at checkout. Please allow time for the carrier to update the tracking information.

INCORRECT SHIPPING ADDRESSES

Please carefully review your shipping address before submitting your order. New-Soul® is not responsible for delays or packages delivered to an incorrectly entered address.

LOST OR DAMAGED PACKAGES

If your package arrives damaged or you experience an issue with delivery, please contact us through our Contact page within 7 days of delivery with your order number and details so we can assist you.